How to Complain

Crystal Data Ltd takes every complaint seriously and aims to resolve complaints as quickly as possible.

Complaints Contact Details

Crystal Data Ltd
Devonshire House
Aviary Court
Wade Road
Basingstoke
RG24 8PE

By Phone: 01256 592007

By Email: info@crystaldata.uk

These Are the Steps We Will Take

1. We Will Acknowledge Your Complaint

Your complaint will be acknowledged by our team within 3 working days.

The acknowledgement letter may include a request for further details about your complaint.

2. We Will Investigate Your Complaint

Our team will investigate your complaint as thoroughly as possible in order to handle it as quickly as possible.

We may telephone you if we require any additional information.

3. We Will Work to Resolve Your Complaint

Our team will analyse the facts and come to a conclusion that takes full account of the circumstances.

We aim to do this without unnecessary delay. However, depending on the complexity of your case, a thorough investigation may take some time.

If we are unable to provide a response within 28 days of receiving your complaint, we will write to you to:

• Keep you informed of our progress

• Explain the reasons for the delay

• Provide a proposed date by which we expect to respond

4. We Will Give You Our Decision

Our team will write to you with a full account of our investigation and our decision.

This may include, for example:

• A payment to make up for any loss incurred

• An explanation of the action we have taken

• A statement explaining why we believe your concerns are unfounded

Our response will explain the reasons behind our decision so that you can see that your complaint has been considered fairly and carefully.

Following the completion of our investigation, you will be given 4 weeks to respond to our final response.

If we do not hear from you within this period, your complaint will be considered resolved.